Virtual Event FAQ: - City Club of Chicago

Virtual Event FAQ:

Welcome to the City Club of Chicago's Virtual Event FAQ

We know that with a new technology platform, sometimes links and processes get lost in translation. As such, we wanted to be as transparent as possible to get you to the information you desire as quickly as possible.

Please click HERE for a handy PDF Guide if your issue is not answered below.

HOW TO REGISTER FOR EVENTS:

  1. SIGN-IN
    1. Before registering, please make sure you are signed into your City Club of Chicago account.  To do so, please go to: www.cityclub-chicago.org/login
    2. Do not create a duplicate profile - if you have forgotten your username and/or password, please contact us at info@cityclub-chicago.org to reset your credentials; username will most likely be primary email used to receive City Club notifications.
  2. Click on the event you'd like to register for under the "Events" tab on our website. Each person who would like to view the virtual event must be registered for it under their account.
    1. If you'd like to have guests join you, they must register under their own City Club of Chicago account (if they do not have one, they can create one here: https://www.cityclub-chicago.org/application/account)
    2. Feel free to add a question to your registration. We will try to ask as many as possible during the event, but please note due to the volume of questions received, we may not get to all questions. If you do not have a question or comment, please leave this section blank.
  3. Upon completing registration, you will get a confirmation with the event URL you can use to access the live-stream. You will also receive a reminder email the day prior with the same information.
    1. Please be sure to check spam and junk folders as this will be an automated email.

HOW TO WATCH AND ACCESS EVENT

  1. SIGN-IN
    1. Before accessing the livestream, please make sure you are signed into your City Club of Chicago account.  To do so, please go to: www.cityclub-chicago.org/login
  2. Click the "Livestream" Button on the Homepage
    1. The button is on the upper righthand side of the screen - remember, you must be signed in and registered to access the event.

            OR

  1. Follow link given in both the confirmation and reminder emails to "Watch Live"
    1. Again, please make sure you are registered for the event AND signed into your City Club of Chicago account. A good way to check is verifying if your name appears in the upper righthand side of the screen. If it says "Sign In", then you have not verified your identity yet and will not be able to access the livestream.

**Please note that questions can also be submitted during the livestream through our chat function on the livestream page**

IF YOU MISS THE LIVESTREAM, YOU CAN ALWAYS ACCESS THE VIDEO OF THE EVENT THE FOLLOWING MORNING BY GOING TO WWW.CITYCLUB-CHICAGO.ORG/VIDEOS JUST LIKE OUR IN-PERSON EVENTS